Clik here to view.
Alert for Personal Licence holders in Scotland
It’s human nature to leave things to the last minute. Whether it is paying a bill, booking a holiday or buying Christmas presents we tend to hang fire before parting with our cash. Some of this is down...
View ArticleClik here to view.
E-learning allows you to train for a new qualification in your own time
Apparently one in four people leave their job because there are not enough training or learning opportunities for them. We all want to progress in our careers, of course. The problem with the...
View ArticleClik here to view.
Top tips to get your casual summer staff in shape
This is one of those times of the year when pubs, bars, hotels and restaurants take on extra employees to cope with the increased demand from customers enjoying their holidays and locals basking in...
View ArticleClik here to view.
How to give perfect customer service
We’ve all been out for great meals and bad meals, whether it is a romantic dining experience with our partner, a family occasion or just a celebration with friends. Now the quality of the food is...
View ArticleClik here to view.
Don’t risk selling alcohol to underage customers
Apparently half of all underage drinkers are given the alcohol by their parents, according to a Home Office report. And we know that youngsters also get booze from less than diligent licensees and...
View ArticleClik here to view.
How to avoid selling age restricted products to children
It may still feel like the height of summer but we are just a few short weeks away from the delights of Halloween and Bonfire Night. I say delights but these festivals can quickly turn into nightmares...
View ArticleClik here to view.
How to give good customer service
Hospitality businesses are only as good as the people who work for them. And at the heart of everything is good customer service. So it is a little disconcerting for the industry that new research...
View ArticleClik here to view.
Do you have enough Personal Licence holders for Christmas?
There is so much to remember in the run-up to Christmas if you are running a pub, a hotel or a restaurant. One of the items near the top of your check list will be the staff rota. Have you ensured you...
View ArticleClik here to view.
What is the best learning style for a hospitality professional?
When you are studying for a qualification or learning a new skill what teaching style works best for you? If you work in the hospitality industry – behind a bar, in a hotel reception or as...
View ArticleClik here to view.
3 Top Tips on how to respond to negative customer service feedback
How do you react if there is a negative customer comment about your food service posted on social media or a feedback website? The chances are some of you will shrug it off and put it down to being one...
View Article